Functions in the Heart of Pakington Street

Queen of the West – Function Terms & Conditions

1. Bookings Tentative bookings held 7 days maximum. Deposit required after 7 days or booking released automatically. Minimum spend may apply (management discretion). Full payment due at event conclusion.

2. Deposit $200.00 required to secure booking. Redeemable against food/beverage on agreed terms. Subject to retention for damages or number changes post-confirmation. Payment constitutes acceptance of all terms.

3. Function Requirements All details required 3 weeks prior to event: Menu requirements. Guest arrival schedule. Decorations. Final guest numbers.

4. Final Confirmation Required 3 weeks prior to event: Attendance numbers. Beverage selection. Food orders. Room setup requirements. No refunds for reduced numbers after confirmation.

5. Pricing Prices subject to change without notice. Management discretion applies for circumstances beyond venue control.

6. Payment Food orders required 3 weeks minimum prior. Payment options: pre-event or at conclusion. Invoice balance confirmation required via functions@queenofthewestgeelong.com.au.

7. Loss & Damage Client assumes responsibility for all damages caused by guests or contractors. Applies to reserved room and entire venue premises. Venue not responsible for loss/damage to client equipment or property.

8. Displays and Signage All displays require management approval prior to installation. Function manager approval required for signage and decorations. Removal required at event conclusion unless otherwise stated.

9. Cancellations All cancellations must be received by the Function Manager in writing. If the venue receives written confirmation the following terms apply: More than 8 weeks notice prior to the booking date: Full refund is given to the client. Between 8 to 4 weeks notice of the booking date: 50% of the deposit will be forfeited. If the date is subsequently booked, the amount will be refunded to the client. Less than 4 weeks notice prior to the booking date: 100% of the deposit will be forfeited. If the date is subsequently booked, the forfeited amount will be refunded to the client. Queen of the West reserves the right to cancel any function with at least six months prior notice. A full refund of all deposits will be given, however no monetary compensation will be issued. Management reserves the right to amend cancellation time frames due to unforeseen circumstances at the management’s discretion.

10. Provision of Food Please note all catering must be provided for in-house accordance with Queen of the West’s Food Safety Program. The only item allowed in the venue is a celebration cake, which (if required to be refrigerated) will be temperature checked on arrival and must be below 5 degrees Celsius. Remaining food from functions is not permitted to be taken home as it is against Food Safety regulations.

11. Venue Regulations We kindly remind all clients and guests that Queen of the West is fully licensed. BYO is not available. All liquor brought into the venue for gifts and/or prizes is required to be held by staff until the end of the Function. Any liquor brought into the venue will be confiscated by Management and returned at Management’s discretion. The Client is responsible for the behavioral conduct of their guests. Any breaches of the venues conduct may result in immediate cessation of function and possible forfeiture of function deposit.

12. Identification All persons over the age of 18 years are required to carry, and produce on request, photographic identification deemed appropriate by Liquor Licensing Victoria. Any person not in the possession of legal identification may not be granted access to the venue. Minors are only permitted in the venue whilst accompanied and supervised by a responsible adult and must vacate the venue by 9pm.

13. Client Responsibility Queen of the West does not permit the use of confetti, rice party poppers, sparklers or flower petals. Any use of said items will incur a cleaning fee. The use of smoke machines is strictly prohibited. The client is required to read all the terms and conditions listed in this article and ensure compliance of all guests. Management reserves the right to intervene where appropriate and exclude or eject any or all objectionable persons from the premises without liability.