Privacy Policy

Queen of the West
126 Pakington St,
Geelong West VIC 3218

Operated by Queen of the West Geelong Pty Ltd as trustee for the Queen of the West Geelong Unit Trust (ABN 48 332 880 945)

Last updated: 31 July 2026

Queen of the West (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, how we use it, and how we protect it, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

We may collect personal information when you:

Make a table booking or function enquiry through our website, over the phone, or in person — such as your name, contact details, party size, and any dietary or accessibility requirements you share with us;
Contact us by email, phone, or social media;
Sign up to receive news, offers, or event information from us;
Participate in a promotion, competition, or event;
Visit our website (see Cookies and analytics below).

We only collect information that is reasonably necessary to provide our services — hospitality, dining, events, and functions.

How we use your information

We use personal information to:

Manage table bookings, function enquiries, and event reservations;
Communicate with you about your booking or enquiry;
Send you marketing communications if you have opted in (you can unsubscribe at any time via the link in any email);
Improve our services, website, and customer experience;
Meet our legal obligations, including responsible service of alcohol and venue safety requirements.

We do not sell personal information to third parties.

Booking platforms and service providers

Bookings and enquiries made through our website are processed using trusted third-party reservation and enquiry systems. These providers store your booking details securely on our behalf and are bound by their own privacy policies. We limit the information shared with these providers to what is needed to manage your booking or enquiry.

We may also use service providers for email communications, website hosting, and payment processing. These providers only receive the information necessary to perform their services for us.

Cookies and analytics

Our website uses cookies and similar technologies to help it function and to help us understand how visitors use the site. We use analytics and advertising tools (such as Google Analytics and advertising platforms operated by Google and Meta) which may collect information about your device and browsing activity via cookies. This information is used in aggregate to measure website performance and the effectiveness of our advertising.

You can manage or disable cookies through your browser settings. Doing so may affect some website functionality.

How we protect your information

Personal information is stored in secure systems accessed only by authorised staff. Our website uses HTTPS encryption. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure, and we retain it only as long as needed for the purposes described above or as required by law.

Access and correction

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable period.

Contact us

If you have questions about this policy or how we handle personal information, or wish to make a privacy complaint, contact us at:

Queen of the West
126 Pakington St,
Geelong West VIC 3218

Phone:
(03) 5229 2889

Email:

hello@queenofthewestgeelong.com.au

If you are not satisfied with our response to a complaint, you can contact the
Office of the Australian Information Commissioner (OAIC) at

www.oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.